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Trying to solve a quality control problem in your business? Try this simple but effective technique: Ask the question. Question the answer. Repeat. Most of the time, quality control problems—products not manufactured to spec, late deliveries, wrong product delivered, etc.—occur because a process needs to be modified or eliminated. It probably made sense when it was started, but [...] If you have read some of my other posts, you will know that I often caution against confusing profits with cash. Too often, business managers assume that, because they have earned profits, they will be able to pay for operational expenses. However, you cannot pay for anything with profits—you need cash, which means you need [...] When you stop and think about it, it is amazing how many different choices we have to pay for the products and services we can buy. We can pay in person, over the phone or on the internet. We can pay by American Express, Discover, Visa, Mastercard, PayPal, store credit card, debit card, check [...] Ever have one of those moments when you unexpectedly find a little bit of cash? Maybe it happened when you were taking clothes out of the wash and saw a few coins lying on the bottom. Or maybe it happened when you were looking for the remote control for the TV and when you [...] Use This Job Candidate’s Checklist in Your Hiring Process Here are 10 more factors that can cause a job candidate to be eliminated from an interview process, the second half of a list provided by Lois D. Meyer, Senior Partner, of the Lucas Group. The list is intended for job candidates but I [...] Use This Job Candidate’s Checklist in Your Hiring Process I received an email from Lois D. Meyer, Senior Partner, of the Lucas Group, which contained common mistakes job candidates make that eliminate them from job consideration. I thought it is just as useful for employers to use as a tool when evaluating candidates. [...] If You Want Suggestions, Act Like You Mean It So you have decided to get input from your employees on how to improve your company’s operations. You call everyone in to the conference room and ask for opinions. Do your employees give you useful suggestions, or any suggestions at all? Do they even [...] Why You Do Have Buyers and Don’t Have Sales You advertise a good price on a product that you don’t have in stock. You don’t invest in training for your sales staff. You deliver products that are damaged. You deliver products that do not meet customers’ specifications. Your commission program is not structured to [...] Don’t Try to Solve a Problem That Doesn’t Exist What is the mission of your business? To solve your customer’s problem, right? Isn’t it your goal to provide your customers with a product or service that makes things more convenient, easier, less stressful? It is critical that you are very clear and specific [...] Financial management is about your performance, the results you produce, and the numbers you use to quantify your activities. As the financial manager of your company—whether you are the CEO, the CFO, the VP-Finance or Treasurer—you are going to interact with all other areas of the business: operations, personnel, marketing, production, and administration. You will [...] |
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